FREQUENTLY ASKED QUESTIONS
When should I send out my save the dates? For most weddings, aim to send these out about six months in advance of your wedding date. For destination weddings, it's a good idea to send these nine to twelve months out so you can give your guests plenty of time to make travel arrangements!
When should I send out my wedding invitations? For local weddings, sending the main invitation to your guests about two months in advance of the wedding date is best. For destination weddings, you should aim for three to four months.
Whens should I place my order? For both save the dates and invitations, I suggest starting the process about 6-8 weeks before you would like to get everything in the mail. This gives you ample time for things like design edits, getting envelopes addressed and buying stamps.
How long does a typical order take? Standard turnaround can be anywhere between 2-4 weeks. After you place your order, you can expect your first round of digital pdf proofs within 2-3 business days. You get two more rounds of edits at no additional cost, and you can expect to receive those within 1-2 business days after you submit any changes. Once you approve your order, you can expect to receive it in 7-10 business days.
How do I customize a design? Each invitation suite can be either ordered as is or customized to better match the vibe of your wedding. In most of the designs, the colors can be adjusted to match your theme. Another thing you can do is mix and match any of the layouts with imagery from a different suite.
But we are having a dinosaur themed wedding and I don't see any dinosaurs! Can you do dino? Hell yeah! That would become more of a truly custom order instead of playing with the existing designs, so there would be a custom fee for the additional design time. This fee will be quoted out per project. Please contact me if you are interested!
What kind of paper do you print on? You have the option of printing on three different kinds of quality card stock.
- 100% PCW recycled white paper stock with a smooth, uncoated finish. (110 lb)
- Luxe paper stock with a textured eggshell finish. (120 lb, white or cream)
- Luxe heavyweight paper stock with a textured eggshell finish. (240 lb, white or cream)
How many invitations should I order? When you determine your invitation count, think about households rather than individual people. Just because you are inviting 100 folks to your wedding does not mean you need 100 invitations! Before you order, I highly suggest going back through your guest list and counting out how many couples/families you have because this will cut down your invite count.
Should I order extra invitations? You should always order a minimum of 10 extras just in case you need to send out more, your mom wants to frame one, your photographer wants one to take pictures, etc. It's definitely cheaper to order more invitations during your initial order rather than trying to order 20 more at the last minute.
Do my invitations come assembled? If you ordered envelope liners, those will be pre-inserted and attached but the rest of your invitation will need to be assembled. For an additional fee I can do this part for you.
Do you provide stamps? You will need to purchase your stamps separately and I highly suggest taking a finished invite set to your local post office to have them weigh it. They will let you know exactly how much postage you need. If you are interested in a custom postage stamp, I am happy to design one for you, but you will still need to order it yourself.
What happens if there is a typo on my order? I always do my best to catch any grammatical or spelling errors when I can, but you know your wording and information best. I suggest getting as many eyes as possible on your proofs to ensure that all spelling and punctuation is correct and everything is exactly how you want it. Paper Girl Creative is not held responsible for any typos or errors that were approved by you on your final proof. If your order does need to be reprinted because of a typo, I will reprint with a 50% discount.
What do I do if my order arrives damaged? If your order arrives damaged or gets lost in shipment, Paper Girl Creative will replace your order immediately at no additional cost to you.
Can I cancel my order? If for any reason you want to cancel your order during the proofing process before it has been approved to print, I can offer you a full refund minus a flat charge of $50 for the time and effort that has already gone into your order. Once your final proof is approved and your order has gone into production, I cannot offer any refunds.
Still have questions? Contact me!